Hybrid Trainee Property Manager

at Leaders Romans Group

• Job title: Trainee Property Manager
• Job type: Full Time
• Experience level: Entry level
• Salary: £25,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Camberley, United Kingdom

About the role

• Trainee Property Manager managing tenancies, maintenance triage and compliance at Leaders. Provide tenant/landlord support, coordinate contractors and inspections, and maintain communication.

Responsibilities

• Reporting to the Team Manager/Head of Centre
• Act as a point of contact for tenants and landlords, assisting with inquiries and booking appointments
• Ensure a smooth tenancy process from beginning to end
• Provide excellent telephone and written communication throughout the tenancy
• Accept and understand tenants' maintenance requirements and provide a triage service
• Communicate unresolved issues to landlords with proposed solutions and arrange works with contractors
• Update all parties regularly by phone, email or text and log notes
• Make regular ‘well being’ calls to landlords
• Work with property management team to ensure works are completed and invoiced within 21 days and update customers on progress
• Ensure mandatory compliance/legislation is in place on all properties and follow company process when not
• Work with Property Inspection Clerks to ensure inspections are completed and parties communicated in line with policy
• Place calls to managed landlords and tenants 2 weeks prior to vacation to explain checkout process and time frames
• Deal with non-managed deposits who are part of the No Deposit Scheme and ensure checkout process via the Depositary site
• Work with team leaders, head of centres and branch network to understand reasons for any lost units
• Maintain high levels of communication with internal and external customers

Requirements

• Experience not essential; training provided
• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Ability to work Monday-Friday 9am-5.30pm
• No driving licence required

Benefits

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts
• Supportive and collaborative team environment
• Access to a diverse portfolio of properties