Hybrid Manager, Controls Training

at Copeland

• Job title: Manager, Controls Training
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kennesaw, United States

About the role

• Manager, Controls Training responsible for leading the development and delivery of technical training programs at Copeland. Collaborating with teams to improve customer success and field performance.

Responsibilities

• Build and lead a team of technical controls trainers and strongly collaborate with the Technical Sales and Project Services team to deliver and execute the training program
• Collaborate with management (Director, Technical Sales) to develop strategies and tactical plans to build and execute the Controls Training Program
• Develop and deliver the training program leveraging strong program and project management skills: Training program roadmap for contractors, end users and OEMs.
• Projects plan development and execution with report out to leadership on progress on KPIs
• Manage training schedules, course logistics and participate coordination
• Track and manage the training costs and track training program revenue
• Evaluate program effectiveness through feedback internally and externally and performance metrics
• Update and manage the training program infrastructure including the learning management system needs, resource requirements, metric creation/tracking/reporting, processes and standardization across training materials and courses
• Maintain and update the training program curriculum and materials as products, software and technologies evolve
• Collaborate and align with the Educational Services department who is responsible for training wholesalers and contractors on the Company’s refrigeration and HVAC systems/products and other regions in the Americas.

Requirements

• Bachelor’s degree in business, engineering and/or applicable degree
• Five years of relevant industry, market and/or technical experience
• Previous management experience and/or proven skill set to manage skilled technical team
• Proven program and project management capabilities and experience
• Strong entrepreneurial mindset and very self-driven individual
• Effective analytical, coordination and verbal communication skills
• Ability to travel 20-30%
• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Benefits

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
• We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.