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Assistant Store Manager supporting the opening of a new FP Movement store in Inlet Beach, Florida. Responsible for leading a team and enhancing customer experience through wellness - focused initiatives.
About the role
- General Manager overseeing Terrain Cafe operations in Wayland, Massachusetts. Responsible for customer experience, financial health, and team mentorship.
Responsibilities
- Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
- Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
- Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
- Proactively manage and closely monitor all controllable expenses and implement strategic initiatives to minimize waste while identifying new revenue streams.
- Develop and monitor all food and beverage offerings to ensure peak quality and unwavering brand alignment
- Ensure a pristine and safe environment by overseeing routine maintenance schedules and timely facility repairs.
- Coordinate with contracted vendors to ensure that the terms of contracts are being met; be a strong communicator with internal teams based on needs
- Enforce company standards, policies, and procedures, including cash handling, reporting and dress codes
- Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements
- Drive financial business goals with purposeful contributions to programs that build sales, maximize profitability, grow concept and serve customer needs; track metrics of programs
- Foster a positive work environment by cultivating an inclusive, high-energy work environment that prioritizes employee engagement and team morale
- Mentor and develop junior management, ensuring their mastery of operational systems and the holistic growth of their leadership and hospitality skills
- Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
- Oversee the talent acquisition process, to ensure a best in class roster
- Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team
Requirements
- 5-8 years restaurant experience
- 2 years management experience, in a General Manager role
- Experience opening new restaurant location
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
Benefits
- Affordable medical, vision and dental coverage.
- Employer-matched 401(k) plan
- All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
- Qualified transportation credit
- Generous employee referral program and much more!
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