Analista Técnico de CRM handling CRM objects, flows and SQL queries for data analysis. Collaborating closely with sales, marketing, and CX teams while ensuring data quality and integrating APIs.
About the role
- Sr. Customer Success Manager at RTI fostering strong customer relationships and supporting product adoption. Driving revenue growth and enhancing customer satisfaction through proactive engagement.
Responsibilities
- Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
- Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts.
- Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
- Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.
- Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities.
- Support net revenue retention.
- Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks.
- Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives.
- Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale to help us serve our customers at scale.
Requirements
- Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management.
- Excellent communication and collaboration skills, working with cross functional teams and initiatives.
- Engage effectively with both business and technical stakeholders, ranging from Developer to C-level.
- Strong focus on customer needs and an intellectual curiosity about products that help to meet them.
- Understands the software development lifecycle.
- Experience in process development and execution.
- US Person requirement *Due to export-control regulations, we can only consider “US persons” for this role. A “US person” is defined by federal law as a US citizen, lawful permanent resident (green card holder), refugee, or asylee. We are not able to provide visa sponsorship or transfer.*
Benefits
- Flexible working schedule.
- Hybrid working + Home Office Stipend to cover the costs of working from home.
- Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
- Annual bonus based on individual and company performance + other prizes and awards.
- We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.
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