Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
About the role
- Omnichannel Customer Engagement Lead driving strategic development in digital healthcare engagement and optimizing customer engagement initiatives. Collaborating across teams to enhance patient and healthcare professional interactions.
Responsibilities
- Drive the strategic development and optimization of our omni-channel customer engagement initiatives
- Establish digital customer engagement priorities across therapy areas, including end-to-end patient journey development – mapping journeys, identifying gaps, and delivering solutions
- Define the overarching OCE strategy with measurable KPIs, leading performance monitoring, data analysis, and visualization
- Translate strategies into actionable execution concepts for digital channels, ensuring platform functionality aligns with business goals
- Provide subject-matter expertise on OCE topics, continuously optimizing user experience and platform performance
- Collaborate with cross-functional teams across sales, marketing, medical affairs, and commercial IT to ensure strategic cohesion
- Build strong relationships with global and regional teams to share best practices and leverage resources
Requirements
- Bachelor's and/or Master's degree in Digital, Innovation, Data, Business Administration, or comparable field
- Several years of experience in digital project management, digital marketing, or managing digital platforms, ideally with experience in the pharmaceutical industry in comparable roles
- Proficiency in content management systems (ideally AEM), analytics platforms, and digital communication tools; experience with digital training concepts is a plus
- Outstanding communication and cross-functional collaboration skills, with the ability to influence and align diverse stakeholders across therapeutic areas and geographies
- Strategic and analytical thinking combined with business acumen – you understand how digital initiatives drive commercial outcomes
- Strong networking and presentation skills, with fluency in both English and German
- A curious, pioneering spirit with experience in agile work methods and a comfort with ambiguity.
Benefits
- Opportunities to learn and develop
- Inclusive recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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