Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
About the role
- Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
Responsibilities
- As a Customer Success Manager, you will be responsible for partners' gross retention, CSAT, health score, and lock-in score, and will take proactive actions to improve these metrics.
- You will coordinate with the Product Onboarding, Technical Account Management, and Account Management teams, and serve as the primary point of contact for partners.
Requirements
- University degree in Business, Marketing, Engineering, or related field; MBA preferred.
- 4+ years of relevant experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
- Knowledge or experience with digital marketing, martech, or advertising.
- Strong written and verbal communication skills in English and Portuguese; Spanish is a plus.
- High sense of responsibility and accountability.
- Strategic thinker with excellent project management skills.
- Ability to build and maintain strong relationships with the assigned customer base.
- Self-motivated, proactive team player with innovative ideas to improve customer loyalty and product adoption.
Benefits
- Be part of a diverse, truly global team where every voice is heard — 50+ nationalities collaborating together.
- Level up with internal training covering AI fundamentals, coding, languages, and a wide range of personal development topics.
- Access curated learning and content platforms: Spotify, LinkedIn Learning, Blinkist, MasterClass, and A Cloud Guru.
- Become a shareowner through our eligibility-based ESOP and own a stake in what you help build.
- Help shape the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, enjoy year-round events that create lasting memories.
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