Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross - selling while monitoring client performance metrics.
About the role
- Senior Consultant developing Dynamics 365 applications and integrations for Microsoft. Collaborating with project teams for successful delivery within the Microsoft ecosystem.
Responsibilities
- Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.
- Build sophisticated Canvas Apps with a strong focus on user experience and performance.
- Implement complex business logic using Power Fx in Canvas Apps and Dataverse.
- Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.
- Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.
- Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.
- Create and maintain custom workflows, business rules, and plugins within Dynamics 365.
- Build and maintain Power Automate flows for system automation and integration.
- Develop and consume APIs (REST, SOAP) for external system integration.
- Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.
- Write clean, maintainable, and well-documented code adhering to development standards.
- Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
- Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.
- Participate in peer code reviews and contribute to technical documentation.
- Track and manage development tasks, ensuring timely delivery aligned with project goals.
- Support project planning, task estimation, and progress monitoring.
- Actively participate in team meetings and provide regular status updates.
- Stay current with Microsoft platform updates, emerging tools, and industry best practices.
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related field.
- 6–12 years of development experience within the Microsoft ecosystem.
- Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.
- Expertise in building user-centric Canvas Apps and applying Power Fx logic.
- Experience with PCF control development and deployment.
- Hands-on experience with Model-driven Apps and Power Automate.
- Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).
- Experience integrating APIs and working with web services (REST, SOAP).
- Familiarity with version control systems like Git and Azure DevOps.
- Solid understanding of software development principles, patterns, and best practices.
- Strong analytical and troubleshooting skills.
- Effective communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Strong time management and task prioritization abilities.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CRM & Marketing Specialist for KWS enhancing Salesforce usage in daily operations. Collaborating closely with sales and marketing teams to drive business value.
Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.