As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
Responsibilities
- Responsible for educating patients regarding home monitors and providing ongoing support
- Meet outbound/inbound call volume quota
- Manage client accounts
- Comply with HIPAA regulations
- Accurately log daily activity
- Provide detailed precise notations of patient conversations
- Responsible for educating patients regarding remote monitoring
- Enrollment of patients' information and equipment ordering
- Technical support knowledge of remote monitors
- Assist with remote monitor setup and maintaining connection
- Ability to multitask and provide highest quality of service
- Discuss general insurance coverage with patients
- Insurance verification and check benefits
Requirements
- Spanish Speaking Required
- Professional Communication
- Proficient in Microsoft Office Tools
- Minimum of 1 years of customer service and/or sales experience
- High School Diploma or equivalent
Benefits
- Competitive pay
- Ongoing training opportunities
- Significant career advancement potential
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