Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Client Success Associate handling post-sales account management and campus launches for Grubhub Campus services. Driving customer engagement and managing cross-functional teams for successful implementations.
Responsibilities
- Own the entire post-sales relationship with Grubhub Campus signed accounts
- Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
- Project manage the operational set-up and deployment of each campus launch
- Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
- Provide exceptional client service, proactively problem solve to identify and resolve any account issues
- Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
- Closely monitor, measure, and report on key performance metrics in each market
- Use data to determine priorities for campus specific initiatives
- Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus
Requirements
- Bachelor’s Degree preferred or high school diploma/GED
- 2-3 years experience in account management
- Track record of building strong cross-functional relationships
- Strong interpersonal communication skills, both verbal and written
- Highly data-focused, with strong proficiency in Excel
- Marketing or SaaS Tech experience is a plus
- Resourceful, creative, and able to find innovative ways to achieve results
- Exceptionally detail-oriented and can multi-task
- Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
- Willingness to travel up to 25%.
Benefits
- We offer a competitive salary package including equity and 401K.
- Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
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