Leading the Customer Success area at Dunas Capital, focusing on client engagement and community management. Structuring processes and strategies for customer retention and satisfaction.
About the role
- As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
Responsibilities
- Ensure the customer achieves the desired outcome
- Propose solutions
- Gather feedback
- Analyze satisfaction metrics
Requirements
- Bachelor's degree
- Technologist (undergraduate technology degree)
- More than 12 years of experience in customer satisfaction monitoring
Benefits
- Health insurance
- Childcare assistance
- Profit-sharing (PLR)
- Dental insurance
- Transportation voucher
- Meal voucher
- Education assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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