AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
About the role
- Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross-selling while monitoring client performance metrics.
Responsibilities
- Guidare l’onboarding dei nuovi clienti, configurando la piattaforma, incluse le impostazioni contabili/finanziarie
- Costruire e mantenere relazioni solide e durature con i clienti, attraverso checkpoint regolari
- Identificare opportunità di upselling/cross-selling
- Raccogliere e condividere feedback dei clienti con i team prodotto e tech
- Monitorare KPI e performance dei clienti, preparando dashboard e analisi utili a guidare decisioni e priorità
- Contribuire alla definizione di processi scalabili di Customer Success, condividendo best practice e migliorando continuamente il modo di lavorare del team
Requirements
- 2+ anni di esperienza in ruolo simili come Customer Success e/o Account Manager
- Vuoi avere un ruolo che unisce Customer Success, Account Management e Sales
- Ti piace lavorare con i clienti e risolvere problemi complessi
- Hai curiosità e sei a tuo agio con la tecnologia e l’AI
- Organizzazione, proattività e orientamento al risultato sono i tuoi punti di forza
- Comunichi in modo chiaro e sicuro
- Sarebbe fantastico se hai esperienza in aziende B2B SaaS, startup e usi strumenti come Notion, Slack, HubSpot
Benefits
- Ticket restaurant (8€/giorno)
- Budget welfare (400€)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.
Customer Success Manager driving retention, expansion, and value for multi - unit restaurant groups. Collaborating across teams to ensure customer success with Palona’s AI platform.
CRM & Marketing Specialist for KWS enhancing Salesforce usage in daily operations. Collaborating closely with sales and marketing teams to drive business value.
Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.