Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
Responsibilities
- Acompañar a los clientes en la adopción y uso efectivo de nuestra plataforma.
- Realizar check-ins periódicos (online o presenciales) para asegurar su satisfacción.
- Monitorear la salud de las cuentas: uso, satisfacción y engagement.
- Prevenir la fuga de clientes (churn) y gestionar usuarios detractores.
- Capacitar y empoderar a los usuarios clave.
- Detectar oportunidades de negocio y derivarlas al equipo comercial.
- Registrar y mantener actualizada la información en el CRM.
- Canalizar feedback del cliente hacia nuestros equipos de Producto, CX y Desarrollo.
Requirements
- Mínimo 2 a 3 años de experiencia en Customer Success, Consultoría o Gestión de Clientes.
- Experiencia en empresas SaaS, tecnología o servicios B2B.
- Conocimiento en gestión de cuentas y procesos de fidelización.
- Experiencia colaborando con equipos comerciales o de producto.
- Titulado/a en Ingeniería Industrial, Ingeniería Comercial, Administración o carreras afines (deseable).
- Deseables: Haber liderado capacitaciones o entrenamientos a usuarios.
- Pasión por crear relaciones de confianza y largo plazo.
Benefits
- Vestimenta libre, acá puedes ser tú mismo 😊
- Medio día libre en tu cumpleaños, para que puedas celebrar 🎉
- Cultura de empresa horizontal, donde tu talento te hace crecer 📈
- Eventos de celebración de cumplimiento de metas trimestrales, team buildings y más en todas las oficinas a nivel global 🌎
- Oficina Pet Friendly 🐶
- Café, Té y Fruta disponible en la oficina 🍎☕
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