Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Responsibilities
- Budeš prvým kontaktom pre našich zákazníkov
- Tvojou úlohou bude sprevádzať ich rôznymi výzvami a potrebami
- Riešiš a inovuješ nové otázky od technických otázok až po strategické biznis rozhodnutia
- Budeš mať pod palcom všetky komunikačné kanály – chat, e-mail aj telefón
- Dostaneš kvalitný onboarding a prístup k vzdelávaniu
- Môžeš sa špecializovať na rôzne oblasti, od produktového rozvoja, predaja a marketingu až po technickejší smer
- Budeš ten, kto prinesie feedback priamo od zákazníkov a pomôže nám vylepšovať naše produkty a služby
Requirements
- Máš skúsenosti v IT alebo v komunikácii so zákazníkmi
- Zaujímaš sa o nové technológie
- Starostlivosť o zákazníka máš v krvi
- Máš biznisové cítenie
- Vieš riešiť problémy
- Nebojíš sa proaktivity a zodpovednosti
- Chceš sa zlepšovať
- Hráš tímovo
- Dokážeš pracovať flexibilne
- Máš zmysel pre humor
- Nestratíš sa v angličtine
Benefits
- 7 dní voľna navyše
- Príspevok 50 % na Multisport kartu
- Príspevok na stravu 5 € aj počas voľna alebo návštevy lekára
- Prednášky, konferencie, zlepšovanie angličtiny, vnútorné vzdelávanie
- Organizácia Health Day a workshopy
- Podpora tímu, ktorý pomôže
- Dôvera v tvoje schopnosti
- Hackathony, raňajky, vianočný žúr, letná párty, Kids Day, afterky
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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