Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
About the role
- Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Responsibilities
- Evaluate new product offerings and provide subject matter expertise to our product teams.
- Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
- Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
- Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.
- Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.
Requirements
- 2+ years of experience as an RN, preferably in the inpatient setting
- Experience with electronic record systems (Epic is a definite plus)
- Passion for deeply understanding nursing workflows and improving inefficiencies
- Proven track record of leading successful initiatives from conception through launch
- Ability to build relationships with different layers of an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
- Experience working with cross-functional teams in a fast-paced, startup environment
- This role requires 25% travel
Benefits
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
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