Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
About the role
- CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
Responsibilities
- Diseñar modelos cuantitativos para procesos comerciales en la gestión de campañas end-to-end.
- Coordinar el gobierno de la interacción multicanal dentro de su equipo de trabajo (squad).
- Implementar y liderar estrategias de CRM en diversos canales de comunicación.
- Gestionar campañas comerciales de CRM dentro de la plataforma Marketing Cloud.
- Analizar datos para realizar la segmentación de la clientela según la campaña.
Requirements
- Habilidades de programación en SQL y Python (Intermedio).
- Uso de Salesforce-MKT Cloud (relación end to end con clientes).
- Conocimientos sólidos en Customer Journey.
- Inglés nivel B1.
- Conocimientos en Adobe Campaing, Hotspot, Data Analytics y Customer Intelligence (deseable).
- Conocimientos en mercadotecnia, campañas publicitarias y programación en Pyspark (deseable).
- Licenciatura en Mercadotecnia, Actuaría, Matemáticas, Economía o afín.
- Deseable certificación en Salesforce-CRM.
- 1 a 3 años de experiencia desempeñándose como CRM y/o Journey Manager.
Benefits
- Prestaciones bancarias superiores a las de la ley.
- Seguro de vida.
- Vacaciones superiores a las de la ley.
- Plan de retiro.
- Préstamos exclusivos.
- Promociones exclusivas.
- Membresía a deportivos.
- Oportunidad de crecimiento dentro del Grupo.
- Participación en los juegos bancarios.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.