Hybrid Working Student, Customer Success & Operations

at paymenttools

• Job title: Working Student, Customer Success & Operations
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.

Responsibilities

• You support our team in back-office tasks and take ownership of administrative processes such as preparing and sending contracts and SEPA mandates.
• You keep track of incoming documents, carefully review them for completeness, and ensure seamless documentation.
• In our CRM system, Salesforce, you maintain order, manage master data, and proactively identify data quality issues.
• You structure our digital file storage and confidently use Excel or Google Sheets to prepare data and lists.
• You think ahead and support us in continuously improving and streamlining our operational workflows.

Requirements

• You are digitally savvy and confident in using common tools such as Google Drive and Excel (including filtering, sorting, and basic formulas).
• You prefer working independently and in a structured manner, high accuracy in data management is second nature to you.
• You communicate on equal footing: you are fluent in German, have a good command of English, and are not afraid to speak up when challenges need to be addressed.
• Ideally, you have gained initial experience with CRM systems (e.g., Salesforce); however, your motivation and reliability matter most to us.
• You have a healthy level of determination and are not afraid of addressing conflicts when it comes to consistently implementing process guidelines.
• You are currently enrolled at a university. We expect availability of at least 10 hours per week; ideally, you can support us with more hours.

Benefits

• Deutschland ticket, subsidized subscription
• 1.000 euro annual learning and development budget + internal training platforms
• Discounts on travel, fashion, technology,  and more through our corporate benefits 
• REWE discount card for discounts for REWE group retailers 
• JobRad, affordable bicycle leasing!
• Company pension plan 
• Insurance Services