Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross - selling while monitoring client performance metrics.
About the role
- Scaled Customer Success Manager at Ardoq empowering global clients through expert tech-led engagement. Delivering value to every customer by designing systems and processes for success.
Responsibilities
- Lead the vision and execution for Ardoq’s scaled customer engagement journey
- Partner with CS Operations, Marketing, and Product to refine a seamless tech-touch journey
- Use data-driven insights to identify customers in need and deploy scalable resources
- Proactively monitor account health data to implement mitigation strategies
Requirements
- B2B customer-facing roles experience, ideally within a high-growth SaaS environment
- Proven track record in a Scaled or Tech-Touch capacity
- Experience using AI tools to analyze customer data and streamline workflows
- Proficiency with success platforms and data-driven tools
- Ability to translate complex enterprise architecture concepts into clear plans
Benefits
- Employee Stock Options - share in Ardoq’s success as we grow together
- 25 days annual leave offered globally
- Enhanced parental leave available globally to support you and your family
- Retirement and insurance benefits, including travel, health, disability and life insurance
- Annual learning budget to support your growth and development
- A hybrid working policy: 2-3 days per week from one of our centrally located offices (London, Copenhagen, Oslo, New York)
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