Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
Responsibilities
- Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
- Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
- Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels and acting as a trusted advisor and the primary point of contact for product-related questions and guidance.
- Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
- Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long-term retention.
- Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
- Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
- Building strong, long-term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.
Requirements
- A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
- Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
- Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
- Excellent communication and presentation skills, with confidence in engaging directly with international customers.
- Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.
- A proactive, structured, and well-organized working style, with the ability to learn new topics independently.
- A strong interest in technology trends, innovation, and data-driven decision-making.
- Excellent English proficiency; German and/or French language skills are considered an advantage.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
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