Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager helping clients derive value from data at KNIME. Focus on building strong relationships and supporting clients throughout their journey.
Responsibilities
- Guiding the customer journey: You support customers from first contact through onboarding and day-to-day use to the successful adoption of KNIME in their everyday workflows.
- Relationship management: You build resilient relationships with multiple stakeholders within customer organizations and continuously nurture them.
- Creating value: You are the first point of contact for questions, challenges, and opportunities, and you connect customers with the appropriate internal experts when needed.
- Growth partnership: Together with Account Managers, you foster long-term collaboration and support the sustainable growth of our customer relationships.
Requirements
- Customer-focused: You enjoy working closely with customers, understand their goals and challenges, and help them derive maximum value from a product.
- Trust-building: You listen attentively, communicate clearly, and build relationships that are reliable, supportive, and long-term.
- Solution-oriented: With empathy and pragmatism you translate customer needs into concrete actions and practical solutions.
- Experienced & structured: Ideally you have experience in a customer-facing role in the software or SaaS environment, for example in adoption, renewals, or growth.
- Team-oriented: You work closely and collaboratively with Account Managers and other KNIMErs to ensure our customers' success.
- Strong communicator: You are fluent in German and English and comfortable communicating with a range of stakeholders.
Benefits
- Purposeful work: Help companies and users succeed with an open, powerful, and intuitive analytics platform.
- Responsibility & impact: Take ownership of customer relationships and actively shape KNIME's continued growth.
- Collaborative culture: Work in an open, international environment that values transparency, trust, and teamwork.
- Professional development: Grow alongside experienced colleagues who share knowledge and foster continuous learning.
- Flexibility: Hybrid working and flexible hours for a healthy work–life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.
Customer Success Representative assisting customers with tailored guidance and effective solutions in RV rentals. Engage in team collaboration to ensure high - level customer service at roadsurfer.
Customer Success Representative assisting customers with RV rentals and inquiries. Handling booking management, troubleshooting, and ensuring high - level customer satisfaction.
Client Success Manager overseeing a portfolio of restaurant clients, ensuring satisfaction and retention for Rewards Network. Managing account health and communication to improve service value and NPS scores.