About the role
- Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Responsibilities
- Serve as the primary advocate and strategic point of contact for both external community providers and internal SCPCG clinics.
- Lead implementations of the electronic health record (EHR) system for each affiliated clinic and ensure seamless adoption.
- Oversee the end-to-end lifecycle of requests ensuring rigorous adherence to change control while proactively driving issues to resolution.
- Cultivate deep partnerships to ensure customers achieve maximum value and optimal outcomes through the Community Connect Offering.
- Provide financial and operational support for projects and ongoing delivery including planning, tracking, and reporting on project spend.
Requirements
- Bachelor’s Degree or equivalent combination of education and Experience that demonstrates technical competence.
- Seven (7) years experience in a lead role overseeing program/project management.
- Five (5) years experience working with multiple stakeholders, in information technology and operations.
- Current or past certification/proficiency in Epic (e.g., EpicCare Ambulatory, Cadence, Resolute PB modules) preferred or equivalent experience.
- Background in pediatric healthcare, primary care, or community health initiatives.
- Formal project management certification (e.g., PMP) or experience with methodologies like Agile OR Equivalent Experience/Education that demonstrates competency.
Benefits
- medical, dental, and vision plans
- 403(b)
- life insurance
- paid time off
- tuition reimbursement
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