Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Responsibilities
- Customer journey coordination
- Own the day-to-day tracking of customer journeys across a portfolio of European accounts
- Coordinate deliverables, timelines, and internal handoffs so CSMs can focus on relationships and outcomes
- Document customer milestones, expectations, and progress, keeping everything current and visible
- Triage incoming customer issues and requests, assess urgency, route to the right team, and track to resolution
- Partner with technical and product teams to move blockers and close gaps quickly
- Maintain clear communication with customers on status and next steps
- Support CSMs with data pulls, platform analysis, and interpretation of customer performance
- Help translate technical findings into clear, actionable summaries for customers
- Identify patterns across accounts that surface product gaps or expansion opportunities
- Work closely with Business Development, Product, and Engineering to align on customer needs
- Surface customer insights internally to inform roadmap and delivery priorities
Requirements
- 1 to 3 years of experience in a customer-facing technical role, project coordination, technical support, or similar
- Strong organizational skills, you track the details so others don't have to
- Comfort with technical concepts in wind or solar energy, asset management, or energy analytics
- Clear, confident communicator, written and verbal
- Experience managing multiple priorities without dropping balls
- Familiarity with SaaS tools, ticketing systems, or project management platforms
- Ability and willingness to work within European time zones (CET/CEST) on an ongoing basis
- Bonus: Background in renewable energy project management or operations
- Bonus: Experience with data analysis tools or energy analytics platforms
- Bonus: Multilingual, particularly French, German, Spanish, or Nordic languages
- Bonus: Exposure to AI/ML applications in energy
Benefits
- Opportunity to work in an inclusive and diverse workplace
- Be part of a team committed to reducing environmental impact and advancing renewable energy
- Support for your professional growth and development
- Flexible work schedule to help you maintain work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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