Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Responsibilities
- Ensuring the operational effectiveness of Clutch’s engagement with new and existing customers
- Maximizing customer visibility and ROI on Clutch through platform insights
- Standardizing service delivery and driving execution of customer retention strategies
- Contributing to the continuous optimization of onboarding, support, and lifecycle management processes
- Providing technical guidance in onboarding workflows
- Overseeing the resolution of high-complexity customer issues
- Delivering structured mentorship to Customer Success team members
Requirements
- Bachelor’s Degree in Marketing, Business Administration, or closely related field
- 10 months of employment experience in marketing
- Ability to work a hybrid schedule in the DC office
Benefits
- 401(k) up to 5% Match, 100% Immediate Vesting
- Cigna Medical, Dental & Vision
- Life Insurance
- Short-Term and Long-Term Disability Benefits
- Fertility Benefits
- ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits
- Commuter Benefits
- Paid Time Off 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
- Well-stocked pantry, fridge, and bi-weekly catered lunches while in the office
- Structured Learning and Development Opportunities
- Business Casual Work Environment
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