Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Responsibilities
- Deliver complex, multi-stakeholder software implementations on time and within scope, ensuring rapid time-to-value.
- Partner closely with Sales Key Account Leads on joint account success and expansion.
- Build a resource-efficient delivery and customer success organization to support a growing enterprise base.
- Develop a unified Delivery and Customer Success playbook, including onboarding, support, adoption, and value metrics.
Requirements
- 10+ years in enterprise SaaS or digital-transformation delivery / customer success, ideally in multi-stakeholder, integration-heavy contexts.
- Experience leading delivery and success teams for large enterprise clients (real estate, infrastructure, energy, or financial services).
- Fluent in English; German proficiency strongly preferred.
- Swiss or EU citizenship (required at current company size).
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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