Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
Responsibilities
- Serve as an advocate for LightEdge clients to oversee the strategy, planning, and execution of the overall client experience.
- Work closely with the direct sales team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities.
- Need a thorough understanding of LightEdge processes and client services.
- Responsible for maintaining and strengthening relationships with a large group of assigned client accounts.
- Focus on providing an overall great customer service experience.
Requirements
- 2+ years experience ideally in a technical sales capacity
- Bachelor’s Degree or equivalent experience
- Willingness to travel occasionally based on customer and business need
- Exceptional customer service experience
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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