Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long-term relationships and enhancing customer experience.
Responsibilities
- Smooth Onboarding: You manage the rollout of our system from A to Z — via email, calls or live demos — ensuring seamless integration on the parking areas of our large and enterprise customers.
- Enablement, not support: You turn customers into true product experts and show them how to unlock the full potential of our solution.
- Strong relationships: Through proactive check-ins and genuine curiosity, you build long-term, trust-based partnerships.
- Collaborative team player: You work closely with Commercial, Product and Engineering teams and bring customer feedback directly to where it has impact.
- Scale & improve: You continuously refine processes, identify and implement automation opportunities, and help us make the customer journey efficient and scalable.
Requirements
- Experience & drive: You have at least 4–6 years of relevant experience in Customer Success or Account Management in a B2B environment. Ideally, you have already led complex projects at the intersection of SaaS and hardware.
- Customer-first mindset: You are an excellent communicator, confident negotiating with decision-makers, and you focus on scalable solutions rather than problems.
- Tech affinity: You are proficient with modern tools (G Suite, Airtable, Salesforce). You use data not only for administration but to proactively derive action recommendations.
- Role model & mentoring: You embody our values and act as a mentor to colleagues. You actively drive best practices to continuously improve our CSM playbook.
- Languages: German at C2 level, business-fluent English — additional languages are a plus.
Benefits
- Flexibility & autonomy: Your working day, your performance — our hybrid model lets you focus from home, gain fresh perspectives during workations, and meet in person on our Anchor Days (Tuesday–Thursday).
- Mobility tailored to you: Full speed ahead — whether sustainable with bike leasing or convenient with a commuting allowance, we keep you mobile and flexible.
- Ownership & scope to shape: Your impact, your results — take full ownership of your area and your KPIs.
- Team culture & networking: Real connections — beyond day-to-day work. Celebrate successes with us at legendary team events and OKR parties.
- Productive environment: Brainfood deluxe — from espresso machine to Bella & Bona online canteen, fresh fruit and a cereal bar. Your wellbeing is the foundation for strong performance.
- Health & balance: Stay balanced with EGYM Wellpass or Urban Sports Club — access to 1,000+ sports and wellness facilities across Germany.
- Top equipment & ergonomics: Mac or Windows, office or home — your efficiency and comfort are well supported.
- Dress code? Your code: Here, what you achieve matters more than what you wear. Dress in whatever makes you feel comfortable.
Job title
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