Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
About the role
- Senior Customer Success Manager at Wunder Mobility managing strategic accounts and system automation. Overseeing workflows and tech stack optimization in a dynamic customer success environment.
Responsibilities
- Own a portfolio of enterprise and growth accounts, leading onboarding, adoption, renewals, and expansion
- Redesign how Customer Success operates, identifying manual workflows and replacing them with scalable systems and automation
- Build and optimize the CS tech stack (CRM, support tooling, product analytics) and ensure reliable data flows across systems
- Implement automation across the customer lifecycle — onboarding, health monitoring, support triage, and renewal signals
- Lead strategic customer conversations, including QBRs and executive workshops focused on measurable business outcomes
- Turn customer insights into product impact, influencing roadmap priorities and improving the platform
Requirements
- 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS
- Instinctively look for process improvements and automation opportunities
- Proven track record in managing enterprise accounts and driving measurable business outcomes
- Hands-on experience with CS and support tooling (e.g., HubSpot, Zendesk)
- Familiarity with AI and automation tools - whether workflow automation platforms, AI agents (Claude Co-work), or similar
- Strong understanding of SaaS metrics and customer lifecycle management
- Minimum C1 German language skills and strong business English
- Comfortable operating in ambiguity and a high-ownership approach to your work
- Experience building workflows using tools like Zapier, Make, HubSpot automation, Zendesk workflows, or similar is a strong plus
Benefits
- 25 vacation days + workation options
- Hybrid/remote flexibility
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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