Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
About the role
- Customer Success Manager ensuring seamless transitions from sales to customer success at Recite Me. Building relationships and driving retention and revenue growth for clients across platforms.
Responsibilities
- This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success.
- Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications.
- Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
- Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms.
- Own the client journey from sale to renewal (and beyond).
- Help define and deliver account reviews and appropriate communications to ensure client satisfaction.
- Create opportunities for revenue growth.
- Ensure clients renew on the same or better terms.
- Use all data and relevant resources to create compelling client stories to amplify our success.
Requirements
- Min 2 years experience in a similar role B2B role (Customer Success, Account Management, Customer Service)
- Being able to handle a range of different tasks so being organized will be key to strong administration skills
- Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face
- Ability to work independently and thrive in a process-driven, task-orientated, team environment
- Comfortable producing reports and data analysis
- Quick and capable learner, thirst to be an expert in your field
- Evidence of establishing and maintaining exceptional client relationships that fuel growth
- Excellent time management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
- Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital World
- Experience working in SAAS/Tech start-up is highly desirable
Benefits
- Great culture & working environment
- Paid vacation including Federal Holidays
- Excellent benefits package
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
Job title
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Experience level
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Degree requirement
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