Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
About the role
- Customer Success Analyst in São Paulo ensuring high-level client experience and operational insights. Supporting platform adoption and conducting client training with a hybrid working model.
Responsibilities
- Analyze product usage data to generate insights that help customers improve their operational objectives.
- Conduct trainings and guide customers in the adoption of CIHS, ensuring the implementation of metrics and efficient use of the platform.
- Lead weekly follow-up meetings with customers, recording key points, decisions, and deadlines.
- Support the incident escalation process with the Support team and the Customer Success Manager.
- Create and keep support materials up to date (documentation, presentations, user manuals, quick guides).
- Develop and update project tracking in Jira, monitoring deliveries and outstanding items.
- Perform analysis and quality control of support tickets, ensuring consistency and best practices.
- Conduct operational metrics analyses and propose improvements for clients' operations.
Requirements
- Degree in Business Administration, Engineering, Logistics, or related fields.
- Previous experience in operations/logistics or in roles related to process analysis.
- Intermediate Excel skills (data analysis); G Suite is a plus.
- Spanish and/or English (optional).
- Prior experience serving corporate clients (B2B) is desirable.
Benefits
- 25 days paid vacation (PTO).
- Educational budget to support your studies or language courses.
- Device rental allowance.
- Structured onboarding to ensure your success in the role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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