About the role
- Customer Success Executive focused on retaining and nurturing client relationships. Delivering excellent customer service and identifying upsell opportunities with CV-Library products.
Responsibilities
- Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products
- Review customer activity to offer helpful guidance and ensure they get the most from our products and services
- Highlight any potential upsell opportunities to the sales team
- Support customers through onboarding, providing basic training and direction where needed
- Stay aware of market trends to help deliver a strong level of customer service
- Handle customer queries promptly and professionally, meeting agreed KPIs
- Manage multiple tasks effectively while keeping the customer experience central to your work
- Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships
Requirements
- Clear and effective communication skills with customers and colleagues
- A strong customer-first mindset and proactive approach to learning
- Strong organisational and time management skills
- Comfortable using technology and learning new systems quickly
- Confident problem-solving skills and ability to resolve customer issues
- Able to work well independently and as part of a team
- Previous customer service or administrative experience is beneficial but not essential
Benefits
- 23 days holiday, plus bank holidays
- Additional day off for your birthday
- Holiday buy/sell scheme
- Life Assurance
- Medicash healthcare cashback plan – includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
- Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
- Employee Assistance Program and Mental Health First Aiders
- Pension contribution up to 7%
- Ongoing training and development – face to face training sessions available throughout the year
- Long Service Awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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