Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Airline Customer Success Advisor at BlueLink supporting customers in a multicultural environment in Prague. Engaging with airline services and providing customer assistance across various channels.
Responsibilities
- Helping customers with different requests (through various channels)
- Being the link between our partners and customers
- Establishing and managing positive relationships with customers as well as co-workers and supervisors
Requirements
- An open and friendly person and you like to connect with people
- Motivated to learn about airline and luxury industries and products such as loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects
- Proficient in English, interested in using it daily
- Experienced in customer service (that is a big plus).
Benefits
- Possibility of remote work from home
- 40 days of working from abroad
- Regular training and long-term development
- Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
- Leisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc.
- Meal tickets in the value of 160 CZK per 1 working day after the trial period (55% of the amount is covered by the company and 45% is your contribution, which will be deducted from your salary).
- 3 extra days of holiday – 23 days in total per year
- Discounted air tickets with Air France up to 90% discount
- Growing opportunities (90% of our team leaders/managers have been hired internally)
- Stable work conditions (permanent contract) and enjoyable environment
- Private medical assistance ulékaře.cz for you and your relatives
- Discounts with local shops in the Florentinum building
- Referral program
- Company events
- A monthly financial contribution for the parent returning sooner to work, up to the 3rd year of the child's age.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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