Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Customer Success Manager enhancing customer engagement through tailored onboarding and support at a health tech company. Focused on B2B and B2B2C customer education and satisfaction.
Responsibilities
- Drive customer loyalty
- Build and maintain strong relationships with key stakeholders
- Champion a customer-centric approach to help clients maximize Alan's value
- Turn our best customers into Alan ambassadors and generate opportunities of acquisition
- Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management
- Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives
- Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption
- Track and present adoption metrics to stakeholders
- Identify and execute out-of-the-box initiatives to engage Alan customers
- Contribute to CSM playbook development
- Become a subject matter expert within the team
- Act as the voice of the customer to marketing and product teams
- Influence product and service improvements based on customer feedback
- Work with lifecycle marketing and the key account manager to define strategies to up-sell / cross-sell and to increase product enrollment.
- Deliver on-site activation events to promote Influence product and service improvements based on customer feedback.
Requirements
- 3-5 years proven track record in customer success or enterprise account management
- Strong background in B2B or B2B2C digital companies, specifically working with HR teams on adoption and engagement challenges
- Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
- SaaS, Insurance, or Consulting industry experience valuable
- Based in (or willing to relocate to) Madrid or Barcelona.
- Demonstrated ability to influence and engage stakeholders at all levels, including decision makers and employees
- Confident public speaker with a strong commercial mindset
- Fluent in Spanish and advanced level of English, both spoken and written.
- Network building: capability to identify and engage key influencers
- Active listening skills and genuine empathy in stakeholder interactions
- Creative thinking for developing innovative engagement strategies
- Structured approach to project management and execution
- Deep customer-centric mindset with proven ability to deliver tailored solutions
- Strategic problem-solving: ability to structure challenges and identify effective solutions
- Analytical skills for data-driven decision making and reporting.
Benefits
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ in Madrid or Barcelona
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children & partners
- Food allowance. 110 euros per month in your Alan Flex card
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
- Parental leave. Extended parental leave for all new parents.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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