CRM Specialist optimizing quantitative processes for campaign management at BBVA. Collaborating on multichannel interactions and managing CRM campaigns in Marketing Cloud.
About the role
- Customer Success Manager at AssistIQ responsible for customer relationships and product usage in healthcare technology. Collaborating cross-functionally to drive customer value and retention.
Responsibilities
- Plan and execute the ongoing customer success delivery plan for each customer.
- Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value.
- Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs.
- Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health’ of customers and achievement of success criteria outlined in the partnership agreement.
- Regularly report on customer stability and product expansion opportunities to the internal team.
- Ensure product adoption and utilization across assigned customers.
- Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience.
- Continuously improve customer success processes’, including evolving customer communication methods and updates, striving for consistent and clear communication.
Requirements
- 3+ years of experience in a similar health care technology focused CSM role.
- Experience managing operations stakeholders in a hospital or clinical setting.
- Demonstrated leadership and problem-solving skills.
- Experience preparing and presenting customer partnership updates to customer stakeholders.
- Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded.
- Demonstrated capability of stakeholder management, problem-solving, and prioritization.
- Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations).
- Excellent interpersonal skills
- Ability to synthesize information, think quickly, and drive changes.
- ~20% travel required.
- Current Valid Driver’s License
Benefits
- Health insurance
- 3 weeks of vacation
- 10 sick days
- Flexible work hours
- Top of class culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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