Customer Success Manager enhancing customer relationships at a climate tech start - up in Vancouver. Engage customers throughout their journey from onboarding to renewal while driving retention and expansion.
About the role
- Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Responsibilities
- Own scaled engagement and outcomes for a defined segment of customers
- Designing and optimizing 1:many programs that drive onboarding, adoption, and renewal at scale
- Extends the Scaled Associate CSM responsibilities
- Responsible for your scaled portfolio, primarily via 1:many channels
- Design, run, and continuously improve digital lifecycle programs
- Provide consultative guidance
- Own the scaled review motion
Requirements
- 2-4 years in Customer Success or account management in SaaS
- Proven success working with tech‑touch or low‑touch segments
- Strong analytical skills; comfortable interpreting usage data and converting it into prioritized plays and segment strategies
Benefits
- 15 Days vacation + 3 Flex Days
- Health, dental, and vision benefits for you & your family
- Mental health and wellness support
- Equitable pay + transparency
- Flexible, Hybrid-First Work
- Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
- Growth investment: We invest in you. With dedicated time and budget for growth, you’ll have the freedom to explore, upskill, and expand your impact
- Recognition that matters: From Slack shoutouts to company-wide recognition we pause to celebrate progress
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