Customer Success Manager enhancing customer relationships at a climate tech start - up in Vancouver. Engage customers throughout their journey from onboarding to renewal while driving retention and expansion.
About the role
- Customer Success Executive implementing AI solutions for healthcare systems. Collaborating onsite with clinical and operational leaders in Pennsylvania for optimal results.
Responsibilities
- Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
- Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
Requirements
- 5+ years of health systems experience, including customer success, account management, or project management.
- Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- Exceptional relationship-building skills across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong project management skills with the ability to manage multiple workstreams onsite.
- Comfortable operating autonomously in a client-embedded role.
- Nice-to-Have:
- Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
- Advanced knowledge of healthcare workflows and compliance standards.
- Background in healthcare consulting, transformation initiatives, or system-wide implementations.
- Experience presenting outcomes and best practices at conferences or executive forums.
Benefits
- Must be based in Pennsylvania and be able to travel to the client site in Philadelphia weekly (3-4 days per week).
- Periodic travel to Hippocratic AI offices (e.g., Palo Alto) for strategic planning and team sessions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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