Account Associate I handling customer relations and retention strategies at WM. Engaging with small/medium business clients to enhance service satisfaction and performance.
About the role
- Employee Benefits Senior Account Executive at Acrisure managing client relationships and insurance strategies. Leading benefit execution and ensuring service standards while staying informed on industry trends.
Responsibilities
- Senior level contact responsible for clients’ employee benefit experience, accountable for developing and executing the benefit section of the Game Plan and ensuring service standards are met
- Directs/Mentors/Coaches Account Managers (AM) supporting the assigned employee benefit client.
- Acts as an ambassador with vendors and carriers promoting positive working relationships.
- Creates client renewal strategy and ensures that it is successfully executed by the team.
- Directs client benefit communication needs including wellness programs and benefit enrollment.
- Stays up to date with industry trends.
Requirements
- Bachelor’s degree in business or related field of study or equivalent experience required
- Minimum 5+ years of large complex employee benefits experience within an insurance related industry with an emphasis on Self-Funded, Level Funded and Large Group Clients
- Current Insurance License in Health and Life for the state in which your agency office is located
- Ability to work toward professional designation
- Strong computer skills and a high level of comfort in a virtual work setting
- Strong knowledge of Microsoft Office products
- Excellent verbal and written communication abilities
- Ability to work well on a team
- Strong organizational and multi-tasking abilities
Benefits
- Competitive compensation
- Generous vacation policy, paid holidays, and paid sick time
- Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
- Company-paid Short-Term and Long-Term Disability Insurance
- Company-paid Group Life insurance
- Company-paid Employee Assistance Program (EAP) and Calm App subscription
- Employee-paid Pet Insurance and optional supplemental insurance coverage
- Vested 401(k) with company match and financial wellness programs
- Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
- Paid maternity leave, paid paternity leave, and fertility benefits
- Career growth and learning opportunities
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