Account Associate I handling customer relations and retention strategies at WM. Engaging with small/medium business clients to enhance service satisfaction and performance.
About the role
- Sales Rep advising individuals seeking technical education and career changes in Australia. Engage with leads, manage student applications, and achieve admissions targets while working hybrid.
Responsibilities
- Engage with a range of qualified leads to advise them on course choice and enrollment.
- Manage the student application process, including scheduling and conducting interviews, providing guidance to prospective students on our courses, communicating the value of our experience, and keeping applicants engaged and informed throughout the process.
- Proactively manage and respond to a high volume of prospective students (100+ per day) through phone, sms, video calls, email, and chat.
- Work towards KPIs and exceed admissions targets set by the Vice President of Revenue.
- Continuously learn and master the course offerings through training and independent research to provide a valuable enrollment experience for students
- Host and lead information sessions and sales events both virtually and in person to convert prospective students.
- Support in the training and development of junior admissions staff members, as and when needed
- Ensure all administration relating to admissions is completed effectively, with a high degree of attention to detail.
- Identify opportunities for new business within the market
- Deadline orientated and can work under pressure while managing time well.
- Ability to cope with change in a fast-paced working environment
Requirements
- 1+ years exposure to the tech industry in South Africa
- 2+ years of professional, full-time sales experience in a closing sales role
- 1+ years of experience working through complex sales cycles with multiple touch points and decision makers
- 2+ years’ track record of meeting revenue targets and performance quotas
- 2+ years of experience managing an accurate pipeline and reporting from a CRM
- Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate market data
- Fast learner, meticulous attention to detail with near perfect verbal and written communication skills
- A problem-solving and positive attitude with an interest in the future of education and online learning
- Please note that this role contains shift hour requirements when needed
Benefits
- Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
- Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
- Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
- Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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