Customer Service Representative at Kyndryl assisting clients with problem resolution and providing interactive solutions. Opportunities for personal and professional development through mentorship and certifications.
Responsibilities
Help customers solve their problems every day
Provide interactive solutions via chat, email, and MS Teams
Collaborate with back-office teams to handle escalations
Start learning and contributing right away
Requirements
0-1 year experience in customer service or technical support role
Flexible to work in Voice and Chat Process
Willing to work in Night Shifts / Rotational Shifts
Willingness to Work from Office as per Hybrid Work Model
Windows 10 troubleshooting
Excellent communication skills and also customer service skills.
Benefits
Opportunities to find and work with mentors
Learning opportunities including certifications like Google Cloud and Azure
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