Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Customer Experience Associate at Embat supporting clients on a financial management platform enhancing efficient business decisions. Responsibilities include client relationships and problem resolution within a hybrid team environment.
Responsibilities
- Lead and follow-up all the customer’s doubts and issues
- Understand the customer’s needs as a feedback for the improvement of the platform
- Development of the proper knowledge base for customers
- Proactive problem resolution, developing and consolidating strong relationships with customers and internal stakeholders
- Work closely with the following teams: product, marketing, sales and implementation
- Process optimization and improvement
- Own, coordinate and solve technical issues generated by the use of Embat, acting as the primary escalation point for customers as well as internal stakeholders
- Collaborate with other internal teams as necessary until an issue is resolved and communicated back to the relevant stakeholders
Requirements
- Experience in ticketing management and having a customer service profile
- We are looking for a hybrid profile willing to work with different teams and have a global impact
- You need to be able to understand the big picture
- Knowledge of CRM software (Zendesk)
- Hands on attitude - Capacity to execute and willingness to do what it takes to get things over the line
- Be interesting in fintech
- Strong organization skills and capabilities with managing multiple projects simultaneously and successfully
- Team-player: “We” is always before “I”
- Spanish and English speaker - proficiency level
Benefits
- A competitive salary according to the project and responsibility
- Hybrid working setup & flexible schedule
- Latest technology of your choice to do your impactful work with
- Access to private health insurance with Sanitas
- Access to salary on demand, restaurante card, transport card, and kindergarden checks through Payflow
- Career progression - Twice-yearly performance reviews
- An opportunity to work hand in hand with our founders who built their careers in Investment Banking at J.P. Morgan for more than a decade
- 360º development - through internal and external talks, sponsored conferences and many more to come
- Team Buildings plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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