Customer Experience Intern supporting regional customer experience via omni - channel support. Engaging customers with speed and empathy while collaborating with internal stakeholders.
About the role
- Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
Responsibilities
- Process incoming/outgoing sales orders.
- Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing.
- Respond to customer inquiries and advise customers on product price and lead time.
- Ensure all POs and related documents are accurate and comply with company and federal regulations.
- Research and resolve discrepancies related to delivery, price, order status, item clarification, invoicing, etc. and explaining outcomes with tact and diplomacy.
- Partner with Sales, Operations, Finance, Shipping, Quality, and other teams throughout Fluke to facilitate customer account creation, maintenance, and issue resolution.
- Tracking status of orders from start to finish and intervening where needed to correct issues.
- Execute proactive communication including facilitation of credit screening and credit line, compliance screening, customer documentation requests, payment terms, and payment methods, etc.
- Planning and scheduling for all orders and liaise with sales and factory as needed to ensure we meet demand.
- Research and resolve problems or complaints regarding inaccurate or improper deliveries, damages, and claims.
- Contribute to process improvement/change management projects/programs.
- Backup support for other regions.
Requirements
- Intermediate vocational degree/MBO
- Familiarity with Order Management, Product Planning, and Credit and Collections process flow.
- Proficient in English and Polish
- Experienced in Microsoft Office applications, Oracle and Salesforce.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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