Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- Customer Care Officer responsible for supporting Qonto's clients and maintaining a high customer satisfaction score. Engage with high-profile clients to enhance user experience.
Responsibilities
- Maintain our high customer satisfaction score by delivering personalized, in-depth support and answering all customer inquiries via email, chat, and phone.
- Anticipate client expectations and understand their needs to continuously improve our product and preserve the “WOW” factor in our relationships. Your role is essential to helping us iterate and enhance our product!
- Establish internal processes to respond to customer requests more effectively (dashboards, feedback to Operations and Product teams, etc.) using our continuous improvement methodology. You will identify anomalies, optimize and implement new problem‑solving approaches, and keep colleagues informed of all developments.
Requirements
- Experience: You have up to one year of experience in a customer support or customer service role supporting high-profile clients.
- Communication skills: Excellent verbal and written communication skills.
- Customer-centric: You demonstrate empathy and adapt your communication to customers’ needs.
- Team spirit: You collaborate with teammates and support each other to achieve shared goals.
- Analytical ability: You can step back from difficult situations to identify customer pain points. You are eager to improve and welcome feedback on your work.
- Proactivity: Self-driven with a willingness to contribute beyond core duties and improve processes.
- Languages: Fluent in French and English.
Benefits
- A supportive team that helps each other be their best.
- Work in a dynamic, fast-growing fintech environment, supporting high-profile clients who are shaping the future of business.
- An international environment with teammates from around the world.
- A clear career path for professional growth.
- A culture of continuous improvement and autonomy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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