Hybrid Payment Support Specialist

at Vizo Financial Corporate CU

• Job title: Payment Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.

Responsibilities

• The Payment Support Specialist serves as a trusted payments expert, providing personalized and relationship-focused support enabling credit union success.
• This role requires expertise across four critical domains: technical system operations, payment rail mechanics, regulatory and compliance requirements, and payment risk management.
• Educate credit unions on payment operations, system functionality, and workflows across ACH, domestic wires, foreign wires, foreign checks, instant payments, bill pay, checks and deposit capture.
• Respond to payment scenario questions by explaining available options and requirements.
• Maintain accurate records in systems (CRM, ticketing platforms).
• Investigate payment issues including ACH returns, wire rejections, check returns and adjustments, file rejections and transaction errors.
• Work with teams to resolve credit union needs and to inform process and product improvements.

Requirements

• A high school diploma or general education degree (GED) with a minimum of 3 years of experience in payment operations within a payment processor, fintech, or financial institution
• Demonstrated advanced competency in 2 or more of the following payment types: ACH, wires, foreign wires, foreign checks, instant payments (RTP/FedNow), bill pay, checks, deposit capture
• Understanding of payment rail mechanics, exception handling, and reconciliation processes
• Working knowledge of payment compliance frameworks and regulatory requirements including Reg E, Reg CC, Nacha Operating Rules, UCC Articles 3, 4, and 4A, BSA/AML, and OFAC
• Above average PC skills and be proficient in the use of Microsoft Outlook, Word, Excel, and CRM.
• The individual will be trained on the in-house systems that are supported by Vizo Financial and payment systems.
• Ability to learn other software as required.

Benefits

• Complete health benefits package (medical, prescription, dental, vision)
• Excellent 401(k) program
• Fully paid life insurance and disability benefits
• 11 paid holidays; 18 PTO days (PTO increases based on tenure)
• Tuition reimbursement
• Community Volunteer Leave