Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross-functional collaboration.
Responsibilities
- Provide exceptional customer service to both internal teams and external customers, including surgical teams
- Process and manage product orders via phone, email, and other communication channels
- Coordinate with internal departments and external partners (e.g., couriers, airlines) to ensure on-time delivery
- Support the sales organization in resolving complex customer and operational issues
- Maintain accurate and timely data entry and documentation
- Handle sensitive information with professionalism and confidentiality
- Ensure all activities comply with company policies, SOPs, HIPAA, FDA, and other regulatory requirements
- Analyze and resolve issues by gathering and interpreting relevant data
- Participate in internal and external audits as needed
- Build strong cross-functional relationships with Manufacturing, Distribution, Sales, Marketing, Finance, and Quality teams
- Contribute to special projects and additional initiatives as assigned
- Participate in a rotating overnight on-call schedule (one week per month)
- Perform other duties as assigned
Requirements
- Bachelor’s degree required
- 2+ years of professional work experience
- Prior experience in customer service, retail, healthcare, or other customer-facing roles
- Strong attention to detail with a high level of accuracy in data entry and documentation
- Excellent written, verbal, and phone communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Experience with ERP and/or CRM systems preferred
- Ability to handle sensitive information with professionalism and discretion
- Experience working in a regulated environment (e.g., HIPAA, FDA) preferred
Benefits
- Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.
- Career Growth: Be a part of a growing organization with opportunities to expand your impact.
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
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