Product Support Specialist addressing product inquiries via tickets and live chats. Ensuring customer satisfaction and resolving technical issues in a fast - paced environment.
AL
Hybrid Part-time Customer Service Professional
Posted 3 days ago
About the role
- Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part-time hybrid role.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding insurance policies, coverage options, and claims processes.
- Cross sell products and services
- Assist customers with policy renewals, changes, and cancellations.
- Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and outcomes.
- Stay updated on industry trends, company products, and services.
- Generate new business through leads & referral sources.
Requirements
- Must hold an active GA Insurance License P&C or Personal Lines (required) OR willing to obtain a Non-resident license
- Must have Allstate Insurance sales/service experience (required)
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Proficiency in using customer service software and Microsoft Office Suite.
- High school diploma or equivalent; additional education or certifications in insurance is a plus.
Benefits
- Flexible schedule
- Opportunity for advancement
- Paid time off
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