Customer Support Representative providing timely and empathetic support to Danish - speaking users at EveryMatrix in Bucharest. Collaborating with teams to resolve player issues and enhance satisfaction.
PF
Hybrid Medical Information Customer Experience Specialist – 6-month Replacement Contract
Posted 3 days ago
About the role
- Medical Information Customer Experience Specialist providing high-quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Responsibilities
- Provides technical and medical information to Healthcare Professionals and patients/caregivers.
- Research and respond to inquiries received via multiple channels.
- Document inquiries and responses accurately according to regulations.
- Identify and report adverse events and product quality complaints.
Requirements
- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred.
- Customer Service experience, preferred.
- English language (C2 level, mother tongue), Czech and Slovak language (mother tongue).
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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