Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
About the role
- Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
Responsibilities
- Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions.
- Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manner.
- Follow up to ensure issue resolution and customer satisfaction.
- Perform root cause analysis on support incidents. Identify and document issues and trends.
- Apply software maintenance releases and updates for customers via remote access.
- Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design.
- Create, edit and review technical documentation for new releases and new products. Create and review knowledgeable base content.
Requirements
- 2 years’ experience with technical support or related experience.
- Working understanding Java programming language.
- High school diploma or equivalent.
- Experience with direct customer service and support including: the ability to communicate and show patience with technical and non-technical customers, active listening and inquiring skills to understand problems, proactively following up with customers to ensure complete problem resolution and customer satisfaction.
- Experience with commercial or industrial control systems.
- Niagara Framework certification/ Experience with Niagara Framework.
- Knowledge of open industrial and commercial controls communication protocols.
- Troubleshooting experience involving Microsoft Windows products, Linux and TCP/IP Networking.
- Experience with mark-up languages such as HTML or XML.
- Experience working with SQL databases.
- Hands-on experience designing websites.
- Experience in graphic art and design.
- Bachelor of Science in Computer Science or Engineering.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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