Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Peer Support Specialist utilizing lived experience to model recovery and support Healthfirst members. Collaborating with interdisciplinary teams to facilitate care and manage caseloads.
Responsibilities
- Utilizes lived experience to model recovery and support Healthfirst members
- Manages designated caseload of members who could benefit from Peer Support services
- Schedules and conducts multiple field-based visits per day
- Completes assessments and questionnaires to identify barriers and opportunities for intervention
- Works telephonically to make outreach calls and receive incoming calls to/from members
- Generates referrals to providers, community-based resources, and appropriate services
- Liaise between service providers to ensure care is coordinated
- Collaborate as part of the multi-disciplinary health care team
- Documents all encounters with providers, members, and vendors
Requirements
- High school diploma or equivalent
- Certification or Provisional Certification as Peer Specialist or Recovery Peer Advocate
- Demonstrated ability to manage a caseload and work effectively within a team, in a fast-paced environment
- Work experience requiring effective communication and engagement skills, as well as healthy boundary-setting
- Proficient computer skills, including a solid understanding of Microsoft Outlook, Word and Excel
- Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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