Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
Responsibilities
- work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours.
- identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour.
- juggle and prioritize tasks while working efficiently under pressure.
- demonstrate keen attention to detail, strong organizational skills and creative approach to problem-solving to come up with the best solution for the customer.
Requirements
- You recognize great customer service and you strive to provide it each day
- You are solutions oriented and are known for positivity
- You enjoy structure and possess the ability to think on your feet
- You're a self-starter
- You enjoy puzzles and get great satisfaction from completing them
- An influencer - a natural networker who loves talking to people
- You are comfortable owning issues, projects and tasks from start to finish
- Above and beyond is the only way you do things
- You want to be part of a team that motivates and inspires you
Benefits
- The opportunity to travel with your customers for FREE at least once a year! Experience the product you’ll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
- Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
- Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” resource groups.
- Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
- Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
- Excellent health, dental, and vision coverage, along with life and disability insurance
- Wellness benefits, including an annual $500 healthy lifestyle reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Discounts at local venues and businesses
- Eligibility for our Workplace Flexibility Program: our hybrid work model allows you to work from home on Fridays!
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