Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
About the role
- Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast-paced environment.
Responsibilities
- Play a key role in delivering exceptional service to our pharmacy partners
- Be the first point of contact for customer enquiries, providing timely, accurate and professional support
- Maintain accurate records using our CRM system (Genesys)
- Collaborate closely with internal teams such as Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT to ensure seamless customer outcomes
- Handle customer enquiries with a focus on one‑call resolution
- Escalate issues appropriately in line with company policy
- Demonstrate flexibility across all rostered shifts within our Contact Centre, which operates between 8:00am and 9:00pm
Requirements
- Previous experience in customer service - ideally contact centre, however if you have a passion for retail or pharmacy, we’d love to hear from you too!
- The ability to work effectively in a fast‑paced environment
- Strong communication and relationship‑building skills
- Confidence using CRM systems, telephony and contact centre technologies
Benefits
- A competitive salary package
- Ongoing training, development and career progression opportunities
- A supportive, inclusive and highly skilled team environment
- Access to employee benefits, health & wellbeing programs and an EAP
- Staff discounts across our brands
- Shuttle bus services and free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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