Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
About the role
- Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
Responsibilities
- Provide courteous and efficient assistance to customers via various channels including phone, email, tickets and live chat, addressing inquiries, order-related questions, and concerns.
- Assist customers in providing preliminary information about the product catalog.
- Maintain a comprehensive understanding of our products and services, helping customers choose the right options and providing information on product specifications and customization.
- Support customers in placing orders, modifying existing orders, and ensuring accurate order details, pricing, and shipping information.
- Assist customer with file checking, correction, adapting to the product features selection and ensuring their projects/design meet the internal printing standards.
- Investigate and resolve customer issues/complaints, including order discrepancies, file upload errors, damaged products, payment options inquiries or delivery delays, with a focus on timely resolution and customer satisfaction.
- Assist customers with any technical issues related to our online ordering platform, guiding them through the process and troubleshooting as needed.
- Ensure that all customer interactions meet or exceed company standards for quality, professionalism, and customer satisfaction.
- Gather customer feedback, suggestions, and complaints, and share insights with the relevant teams to improve our products and services continually.
- Maintain accurate records of customer interactions, orders, and issues in our CRM system (Zendesk).
Requirements
- Hands-on experience with design software (e.g., Adobe Creative Suite).
- Strong understanding of typography, color theory, and layout design.
- Ability to understand file issues and provide support.
- Strong knowledge in printing processes is a plus.
- Previous experience in customer service or a similar role is a plus.
- Strong problem-solving and conflict resolution skills.
- Excellent command of American English, verbal and written communication.
- Strong understanding of American culture.
- Excellent command of Spanish is a plus.
- Experience in using customer support software and tools (CRM systems: e.g., Salesforce, Zendesk).
- Proficiency in Microsoft Office.
- Knowledge of e-commerce or SaaS platforms.
- Strong organizational and multitasking abilities.
- High attention to detail and customer-oriented mindset.
- Team-oriented mindset and the ability to collaborate cross-functionally.
- Flexibility to work in shifts, including night shifts, to cover the US time zones.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
E - Mobility Service & Customer Experience Specialist in Milan for A2A Energia, focusing on electric mobility services and customer satisfaction.
Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast - paced environment.