Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Customer Service Representative liaising between customers and cross-functional teams for timely processing of RFQs. Building long-lasting customer relationships for an aircraft parts distributor.
Responsibilities
- Liaise between customers and cross-functional internal teams to ensure timely processing of customer RFQ’s
- Follow up on outstanding quote activity, analyzing wins and losses for future business opportunities
- Collaborate closely with various internal teams to ensure accuracy of quotes and address customer inquiries
- Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers
Requirements
- High School Diploma
- 2-5 Years of Related Work Experience or 2 years College Job-Related Knowledge
- B2B Customer Service Fundamentals
- Proficient with ERP Software and Salesforce or Similar CRM Application
- Advanced Data Entry
Benefits
- Employee Stock Ownership Plan
- Medical, Dental, Vision
- 8 paid holidays
- Dedication to work/life balance
- Engaging and active work environment
Job title
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Degree requirement
Tech skills
Location requirements
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